About Agero:
Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit www.agero.com.
About The Role:
The Instructional Designer is responsible for creating innovative and engaging learning solutions in support of a variety of Agero programs and business initiatives. In partnership with business leaders, LD colleagues, and subject matter experts you will design sound, engaging, blended learning solutions to be delivered in a variety of modalities (eLearning, self-study, instructor-led, gamification, etc). You will integrate assessment checkpoints and utilize a continuous improvement process to drive for excellence. The role has significant interface with many levels of the organization and must be able to build and maintain strong business relationships.
There are three main components of this position:

• Strong understanding of Instructional Design principles and experiences following those principles when designing, implementing and iterating on programs and curricula
• Creating and implementing engaging learning curricula through a variety of learning technologies and methodologies to continuously improve learning, comprehension and performance
• Strong project and time management skills. This position is responsible for a variety of programs with multiple deadlines and milestones and strong project management skills are needed to stay on track and be successful

Key Outcomes:

• Develop a cohesive, relevant curriculum by partnering with organization leaders
• Analyzes client source content, target audience demographics, job tasks, and learner environment to identify learning objectives and appropriate instructional strategies
• Create design documents to specify performance or behavioral objectives, sequencing of instruction, course content, source materials, and instructional strategies based on needs analysis and target audience
• Utilize a broad range of interactive, creative and intuitive instructional methods, including but not limited to simulations, games, hands-on activities, interactive case studies, role-plays, and assessments
• Work collaboratively with subject matter experts and key stakeholders to conduct needs analysis and develop learning objectives for all programs
• Make training recommendations consistent with established development time frames
• Design and develop learning materials such as Facilitator Guides, Participant Guides, Presentations, Quick Reference Guides, Job Aids, and eLearning Modules
• Develop various measurement tools/resources such as; questionnaires, assessments and knowledge checks to determine if learning objectives are being met
• Provide support materials to guide the implementation of programs and delivers Train the Trainer sessions with facilitators to ensure accurate delivery of the program
• Identify opportunities to effectively integrate learning within the flow of work which results in positive and measurable business impacts

Knowledge, Skills And Abilities :
Education: College Degree. Formal training in Instructional Design, job aid design, adult learning theory, delivery systems and evaluation techniques is a plus.
Experience: 5 years of experience designing and developing adult learning programs. Proven experience working in or supporting a dynamic high volume service or technology organization where flexibility is a core skill. Strong experience project managing the analysis, design, development, implementation, and evaluation of learning programs and initiatives. Experience using e-learning and distance learning tools required.
Skills: Excellent written and verbal communication skills. Demonstrated technical writing skills. Proficient in the use of Google Suite of Products and either Articulate or Captivate eLearning software. Creative ability and visual graphics design ability.
Hiring In:

• United States: MA (Must be within commuting distance to Medford, MA)
• This is a Hybrid role with an on-site expectation of 3 days per week

D, E & I Mission & Culture at Agero :
We are all Change Drivers at Agero. Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Our mission to safeguard drivers on the road, strengthen our clients' relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change.
The road to positive change starts inside Agero. In celebrating each other's differences, we lift each other up and create space for innovation and community. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue.
THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. MANAGEMENT RETAINS THE DISCRETION TO ADD TO OR CHANGE THE DUTIES OF THE POSITION AT ANY TIME.
To review Agero's privacy policy click the link: https://www.agero.com/privacy.
***Disclaimer: Agero is committed to creating a diverse and inclusive environment and encourages applications from all qualified candidates. Accommodation is available. Additionally, we offer accommodation for applicants with disabilities in our recruitment processes. If you require accommodation during the recruitment process, please contact recruiting@agero.com .
***Agero communicates with candidates via text for matters related to submitted applications, questions, and availability for interviews. If you prefer not to receive texts, you can contact Agero's recruiting team directly at recruiting@agero.com.